Darren sent a message to Thomas L. Williams – Chief Executive Officer of Parker Hannifin Corporation – Email Address that said:
Good Evening Sir,
My name is Darren Daly, a veteran from the U.S. Army, and I have been consulting your online/ telephonic customer service department towards information on your park, Universal Studios Adventure Island. I have made multiple calls to find out prices of your December 2016 park tickets as well as onsite hotel prices. I have had no luck due to the issue that no one knows what any of the prices will be for that time frame. I had a disrespectful customer service agent, which only gave us his first name as James, that was very rude towards providing us any information. Granted that was my third call but after that situation, I had enough and definitely wanted to let you know of what kind of person is working for your company. My oldest brother, a Major in the U.S. Army is currently deployed in Afghanistan and he is looking at taking his RR during the Christmas timeframe, which is when we would like to surprise him with a 3 night stay at your Bay or Sapphire hotel and 3 days at your Adventure Island/ Studios Park, from 23 Dec- 26 Dec 2016. It has been a very frustrating road to find out any prices and or any information besides what is online. I am a FL resident and I do know that your peak seasons are your blackout seasons. I have a family of 5 and my parents Command Sergeant Major Keith/ Margaret Daly, which also Retired Army after 32 years are going as well as a surprise. I always plan ahead and I want to make this right for my brother. Please if you have any information please let me know. I appreciate you reading this email and thank you for listening.
Respectfully,
Darren
