Judith Vanderpool sent a message to Thomas M. Rutledge – Chief Executive Officer and President of Charter Communications, Inc. – Email Address that said:
Good Evening,
I am disgusted by the Customer Service I was just given and cut off in a CHAT by a Billing Manager. We were with Time Warner since 1986 and I can\'t afford my bill and when asked to reduce I was given $5.00 difference than $10.00 Difference than disconnected by a Billing Manager. I would never in my life give that customer service with the company I work for. Spectrum took over for Time Warner and I\'m told I can not get a new Customer pricing. 30 years of Service and your company does not get a poop. A family is going through hardship and wanted to stay with your company but wanted a better price and our 30 years of service only meant a $10 difference. Now we will be leaving Spectrum all together and I will contact the BBB about the poor and unacceptable customer service. My address is 10 Redfern Dr Churchville, NY 14428. Incase you need to look up the click to chat record. Best of luck to you and your company.
