Jeffrey sent a message to Dinesh Paliwal Chairman, President, and CEO, Harman – Email Address that said:
Good Morning Dinesh,
I'm sorry to reach out to you , I normally am not the type to complain about anything. The reason why I am reaching out to you is because I recently purchased an HK onyx studio 2 speaker from sprint and unfortunately it has not ever held a charge. I would recommend and have to many people and would love in fact to purchase more in the future if this was not the problem. I wanted to see if there was anything you could do to exchange this for a new one that will hold the charge to be able to use this Amazing speaker to its full potential. My Name is Jeff thank you for your time. I hope you have a wonderful day!