Ragavan sent a message to Chua Sock Koong CEO, SingTel – email address that said:
Good morning
I have a serious concern about your staff handling customer queries. I had contacted your hotline for nearly 6 to 7 times to enquire about MIO TV. I’m not able to get a direct answer worst of all, I was given misleading information. The reason being your staff handling the hotline are not knowledgeable on the subject that I’m querying
My request was simple. My parents have a MIO TV set up box in their room. My request to your staff is to have an additional set up box in the hall.
Both my parents are 70 years old and not able to converse well in English therefore I had to communicate with your staff on their behalf. I’m able to provide all relevant details of my parents but unfortunately your staff mentioned that they still need to talk to my parents for security reasons. My parents are both working. I’m not staying together with them. it is not possible to get all of them together. In addition, they can’t converse well and do not understand the terminology used by your staff. I explain this gaps to your staff but they still declined
The first staff who answered my query told me that it is not possible to have 2 set box in one house. She mentioned to me that I need to subscribe to Fibre. The price to set up fibre is $95
The second staff mentioned to me that the home telephone number is registered under my mother’s name the first MIO TV set box account is registered under my father’s name therefore there is a need to bring both account under a single person account. I agreed.
The third staff mentioned to me that the Fibre Terminal point is fully occupied with both ports utilized. This could not be true. I only use one port for my Fibre broadband internet. Your staff gave me a contact number to call the Open Network company. I call them, they confirmed with me that only one port is utilized the other port is available. The information provided by your staff is false
The fourth staff called me told me that the option of fixing a second MIO TV set up box is possible to in my house. This information contradicts with the first staff of yours who told me that it is not possible at all. I accepted it
The fifth staff called me told me that I need to have a second home line in order to have a second set up box. I have to pay an additional monthly subscription of $5 for that. In addition, they need to lay the telephone wires to bring it closer to my second MIO TV set up box. I was furious. I was not told about this in my earlier conversation with your staff. I asked your staff about 2nd option of installing it via Fibre. They told me that the price to fix a modem will cost me $200 +++. Again this wasn’t communicated with me earlier.
There were a lot of misleading conversation by your staff. I’m truly disappointed frustrated. I wasted my time efforts conversing with your staff for lengthy periods each time I call or they call me . All I wanted is a MIO TV set up in my hall for my aged parents. I was not able to get a direct answer itself in my first contact with your staff . To make it worse, a lot of misleading information by your staffs
I’m not fabricating stories. I understand that all your calls are recorded. Pls investigate this matter. This issue undermines your company staff knowledge professionalism.
Existing MIO TV account is under my fathers name NRIC : RAMASAMY S/O N NARAYANAN NAIR,
My name is Ragavan.
regards
RAGAVAN
