Kerry sent a message to Michael O'Leary CEO, Ryanair Email Address that said:
Good morning, Michael,
Can you help with my unusual request, please? Ive had no success with your Chat Live contact.
Next Wednesday (6th April), my granddaughter is flying from Faro to Bournemouth with her parents and brother on the 2 0'clock flight. It's her birthday that day and she will be 9. On the outward flight, she suffered terribly with her ears so is dreading the return flight because of this. I wondered if it's possible that the stewards could say 'Happy Birthday' to her? This surprise gesture would give her such a thrill, and hopefully distract her from the thought of a painful descent!
I'm sure you must be a busy man, but if you don't ask, you don't get!
I look forward to hearing from you.
Kind regards,
Kerry