James sent a message to Craig Menear - Chairman, CEO and President of The Home Depot email address that said:
Good Morning, Mr. Menear,
I purchased a pressure washer in June of 2017. Honda DeWalt 4200 PSI 4.0 GPM
Model: DXPW4240, P/N = 60577
S/N = DXPW4240 - 83171817887AAA
Just this month in July the pressure washer stopped working. I took it back to the Home Depot store located in Brandon, MS and was told that I missed the returned date by two days. I never planned to return this purchase, but wasnt expecting it to stop working within a month. Now Im stuck with a machine that doesnt work and I havent paid the first monthly payment on it. This machine is very expensive. I would like a refund, but if that isnt possible I would like to exchange it for another. Not sure if the equipment is faulty or I just purchased a bad one. Any help you can provide this would be greatly appreciated.
