Esteban Covarrubia sent a message to Thomas M. Rutledge - Chief Executive Officer and President of Charter Communications, Inc. - Email Address that said:
Good morning Mr. Rutledge,
I contacted Spectrum chat and spoke to a customer service representative earlier this evening.
I was contacted them to request assistance with my Spectrum bill for the next two months as I have two brothers and one sister who live in the city of Houston and were all impacted by Hurricane Harvey and are in need of my financial assistance.
I asked that they escalate my request to corporate office and the response I received that based on policy they could not do that.
Being a good TWC and now a Spectrum customer for quite a while now, it is a shame that I cannot get the assistance that I need in a situation such as this.
I wanted to bring this to your attention and hope that you can assist me with my request.