Good morning, Mr. Rutledge,I am writing to you because I have exhausted a search – Thomas M Rutledge email address

Jan sent a message to Thomas M. Rutledge – Chief Executive Officer and President of Charter Communications, Inc. – Email Address that said:

Good morning, Mr. Rutledge,

I am writing to you because I have exhausted a search in my area, Lake St Louis, MO, for cheaper cable, internet, and phone service.

My husband of 55 years passed away in April of 2016 so now I am on a fixed income. Last month Charter sent me a letter saying my promotional amount of $147 was going run out with the January payment. From then on my payment would be $160. My neighbor just signed up for Charter, she pays $120 for a silver package; I have basic. Hers is good for three years; mine was only two years.

Is there any alternative to this situation? Charter says that's just the way it is.

Thank you,

Jan