Francis sent a message to Terry J. Lundgren Chairman, President, and CEO, Macys, Inc. – email address that said:
My concerns are some of your agents do not speak very good English. I received 4 different phone call concerning the same payment I made the payment gave my bank information and still received phone call saying that they did not receive the payment . Now I have encountered late fees. I did verified it with my bank the payment cleared. I have another payment due before the storm and I completely for got dealing with no electricity and water everywhere slipped my mind. I never intended for my account to get to this level but because of my husband losing his job and now dealing with flooding in our city has cause me to run into afew delinquency. My apologies.
Your faithful customer,