Robert sent a message to John B. Koch, Chief Executive Officer and President, PODS Enterprises, Inc. – email address that said:
Good Morning Sir,
I am writing you as i am very frustrated at this point...
I have been trying to get my POD from storage delivered to my new home and i have been told that the soonest avail. will be on the 27th which is almost 2 weeks out... each time i call in the reps are telling me there is nothing they can do and one rep said she would call me back this morning after she hears back from the storage facility, i have not heard back. i totally understand that you are very busy but 2 weeks to wait for my household is way too long, my family cannot live in a empty home for two weeks. on top of that noone every told me that at the time of getting the POD that i would need to call in at least a week in advance to schedule my drop off...which in my situation would not work since i just closed on my home and wasnt sure when exactly it would be final with keys in hand. i am a Supervisor for a huge company and customer service is our driving factor, we go above and beyond for customer in these similar situations so i am hoping that you can help in getting my POD delivered to me sooner than 2 weeks, hopefully this weekend. if someone could please help me and contact me either at my email or by phone i would greatly appreciate it
Thank you,
Robert
