Juan sent a message to Michael O’Leary – CEO, Ryanair – Email Address that said:
Good morning, Sir. I'd like to ask you something about your company: I'm an Spanish student, who is working on an article about cultural differences and how that may interfere with the behavior of the crew. I've read that the cabin crew usually recieves some courses, called CRM. Could you tell me some more about this courses? what kind of information do they recieve? Thank you very much, your answer would help me huge.
