david sent a message to Michael O’Leary – CEO, Ryanair – Email Address that said:
Good Morning
You business model at present does not give customers a refund if they cancel a booking, it also charges a high amount to amend a booking. As a result customers do not notify you if they intend to not arrive to check in.
So empty seats on flights, no doubt you have data to show the numbers.
May i suggest you offer customers a part refund/credit if they cancel/amend a booking say 3 /7 days before the flight date..
This would have three advantages to you
! An increase in customer satisfaction (perhaps not important }
2 some good publicity (perhaps quite important )
3 The opportunity to re-sell the ticket…as cancellations are often close to departure date the re-sell would be at premium rate.
If your booking system could handle it the refund/credit could be subject to a resale.
Please let me know your opinion.
regards
david
