Yolette sent a message to Marvin R. Ellison- the President of J. C. Penney Company Inc.- email address that said:
It is disappointing that the email contact for JC Penney is out of service. Perhaps on purpose. I ordered a box spring and mattress. NO ONE CAN TELL ME WHERE IT IS! I NEED THE ITEM NOW AND I GET THE RUN AROUND AND LIES. I AM DISGUSTED AND MY GUEST IS SLEEPING ON THE FLOOR, THIS IS TOTALLY UNACCEPTABLE.
Thank you for your order, Yolette