Michael sent a message to Andrew House President and Group CEO, Sony Computer Entertainment, Inc. that said:
Greetings Mr. House. My name is Michael Mathis and I'm am a soon-to-be former customer. I recently purchased a PS4, after owning every gaming console Sony has produced since the PS1. I have been satisfied, for the most part, but recently iv'e been running into issues with not only your products and service, but also certain people who you pay to represent your company. Upon purchasing my PS4, I was bewildered when I couldn't find ANY of the games I had ALREADY PAID FOR on the Playstation Store. When I called the Help Line, I was pretty much told that it was the developer's fault and I would just have to deal with losing the money I spent. The second issue was concerning a Playstation Plus voucher that came with a BRAND NEW copy of Destiny I purchased. It wouldn't work in the Playstation Store and I was simply told by the rep, Andrea, that either I could ask the brick and mortar store I bought it from to give me another, or basically I wouldn't be able to take advantage of the offer. What is most disturbing apart from losing money TWICE in one week by dealing with SCEA is the cavalier and flippant attitude with which the Help Desk approaches their customer's problems. It feels like they view us a nothing more than nameless, faceless consumers. Having said that, i'm still looking forward to Arkham Knight, Street Fighter 5 and the new God of War which are the main reasons I bought the PS4 over the XB1. Thank you for providing this avenue of communication from the customers to the boardroom. Maybe we'll finally know what its like to be heard.
