Andrew sent a message to Greg D. Carmichael – Chief Executive Officer of Fifth Third Bancorp – Email Address that said:
Greg,
As a consumer I have never been more frustrated trying to get a representative on the phone to ask a simple question due to the fact that I do not have my account number on me. I highly recommend you attempt to dial into your own CS line and attempt this yourself to see how frustrating this can be for your clients.
-Andrew
