Josie sent a message to David P. Steiner – President and Chief Executive Officer of Waste Management, Inc. – Email Address that said:
Have tried to cancel my dumpster with your company. After my husband past away I am making a lot of changes. Having been a customer for a long time I am very hurt that they are treating me the way they are. over two hours and still have not been able to cancel it. Very disturbing. No you can not do anything about this, just feel better now that I wrote you.
Yours truly. Josie
