DARLENE sent a message to Terry J. Lundgren- Chairman and Chief Executive Officer, Macys, Inc. – email address that said:
HAVE TRIED TO CORRECT FRAUD CHARGES ON MY CREDIT CARD....HAVE SPENT 30+ hours filing fraud charges and was told all was handled...my credit score which was 816 is now ruined. Told today that no fraud charges were filed...received interest and fee charges and additional $60.97 charges that no one can explain
I need help to correct this situation....today....Mr. Lundgren do you realize how horribly your credit and fraud division operate??? Was told twice they would return phone call and they NEVER DID.
Need your help today as some of the items were returned to me and then your store (security monitored opening of box sent by usps) As chief executive you need to see the over 400+ negative feedback left to these depts. Expecting phone call
Tuesday April 26 before 11 am EST