Ida sent a message to Peter Agne President and CEO, IKEA – email address that said:
Hej Peter,
I'm very disappointed in Ikea Wembley today and how the store has handled the unfortunate event that there was a problem with the power.
I love Ikea and your products and feel very proud to be Swedish myself, however, today when calling your customer service to try and get help and compensation, I was told nothing could be done, is this right?
My boyfriend and I are very busy people and decided to go on out day off work to get furniture to our flat we just recently moved into before the arrival of my parents this weekend and was declined at the store after traveled over an hour to get to the store.
I'm very upset about this since we need this furniture before Friday, is there anything you can do?
Ida
