Jessica sent a message to Brian C. Cornell Chairman of the Board and Chief Executive Officer, Target Corporation that said:
Hello Brian C. Cornell,
My name is Jessica (I am a College educated, Gay, Hispanics, Black, Female... I am currently employed for over 10 years as the Director of Operations for an International Outsourcing Call Center.)
By giving these details, I wanted your organization understand the magnitude of negativity that surrounds such as basic customer situation.
I order a product. With the expectations for delivery JUL 24th. I received an email JUL 23rd indicating the product could not be delivered by that timeframe. I called Target to cancel. Unfortunately, my friend at the house was leaving for the airport on JUL 25th. I sent an email online to cancel. I have voice messages from Target indicating someone was working on this.
Here are the various disturbing issues:
â¢Excessive hold time as much as15 mins
â¢Agents hanging up the phones when they could not resolve the issues
â¢Supervisors with no empathy and inability to resolve issues
â¢I was told by the supervisors that it takes 7 days to get a callback from a Manager (still waiting)
â¢No response to my online complaints (2 submitted)
â¢The system cannot send a cancellation notification via email - crazy
â¢Target has difficulties tracking back ordered products (never mentioned when I ordered)
I can provide my personal medical certificate indicating that I was hospitalized due to inflammation around the heart sac. And I need to rest and avoid any stress. Plus I need to pay the hospital co-pays... no thanks to Target 🙁
This situation with Target is stressful.
When I needed my money back in a timey manner, I was told 7 to 10 days depends on your bank... absurd
Its AUG 2nd... no package, no fund, no immediate solution... I have exhausted all the Target deadlines... AND I am still waiting....
I expected this to be resolved immediately... please let me know, If I need a lawyer to speak the corporate language
I except a response with solutions within 24 hours via email as the Target timeframes are all up.
(I am currently out of the country in Panama City, Panama)