Andrea sent a message to Andrew Wilson CEO, Electronic Arts Inc. – email address that said:
Hello, i am a huge supporter of EA and i have been for years. I give you guys $100 in my good earned money every week for ultimate team points. I decided to sell my whole ultimate team to make a new one. I hade about 1 million coins and one second it turned to zero! Like they were stolen from me. I can't have this happen i put too much time and my real earned money into this game to have nothing. Please help me!!