Ellen sent a message to Kevin Mansell – Chairman, Chief Executive Officer and President of Kohl’s Corporation – Email Address that said:
I am contacting you regarding the dismissal of the double charge on my debit card account when I made a purchase at your Woodhaven, MI store. I am beyond tired of dealing with this issue and no progress from your corporation along the way. I have called, I have emailed, I have contacted the BBB, I have faxed. With NO and I mean NO contact from your corporation except the 1 phone call stating on October 13, 2016 that this issue has been resolved and I would receiver my refund of the double charge you took out of my bank account. attached your will find the phone call from Nancy at your corporation, along with the fax of my bank statement that was sent both October 17th and 19th that I confirmed was received and sent again 10 times today to ensure it was received this time because whom ever is replying to the BBB has not even bothered to check. Also you will find the messages from the BBB both from me and your corporations responses. Along with a letter that I wrote that was included in the fax I made 10/29/2016. I have included every email address that I could find on the internet. I have worked daily for a month trying to obtain a refund that is owed to me.
I was unable to add any attachments to this email. But I still wanted to being this issue to your attention.