Heather sent a message to Mark Fields – President and Chief Executive Officer of Ford Motor Company email address that said:
Hello. I am emailing you because I purchased a 2012 ford focus. This isnt the first ford I have owned. I have personally owned four ford vehicles. I believe in this company and have had great success with my previous ford vehicles. However, I have had some issues with my ford focus. I know you are aware of these issues. The main issue that I have dealt with is the shutter. I have taken my vehicle to a couple dealerships and the computer in the vehicle has been reset numerous times, But I am still experiencing this issue. And just this past week I have felt my car accelerate but stay at the same speed, like it is trying to find the gear. I feel nervous to drive the vehicle now. I am emailing you, because I have made numerous trips to the mechanic with no long term resolution and now with this new issue I am feeling overwhelmed. I would like to know what the company can do for me as I have been a loyal customer?