Alysha sent a message to James McCann ,CEO, 1-800-FLOWERS , Email Address that said:
Hello,
I am writing to you because I have not had any recourse from your customer service phone number, e-mail, or your social media representatives. All they are doing is saying sorry with absolutely no regard to the embarrassment that your company has caused me.
For some godforsaken reason, one of your agents called my recipient to ask where they wanted the cookies delivered... AFTER I had requested that they cancel the order!!!! No accountability has been taken and the supervisor I spoke to told me I would have to wait for a resolution until they found out why someone called... not my problem why your poorly trained agent made a mistake which EMBARRASSED me completely.
Here is what I said to your customer service via e-mail:
Your question is below and was sent to us on 02/10/16 at 11:26:17 AM:
Why in be world would you call my recipient this is a gift and it was supposed to be cancelled. This is so embarrassing!!! That was his work phone number.. I am so upset this is not worth it over a damn $6 cookie.
I need you to escalate this to the president of the company otherwise I will send a copy of this to him directly via email. You are in the gifting business, why would you call someone and they aren't even going to get it because the order is cancelled!!!
Again escalate this to the president of the company.
THIS is the response I received back:
Dear Alysha,
Thank you for contacting us.
As requested, we've canceled your order and issued a full refund in the amount of $5.99 to your account, which will appear on your next billing statement.
We're sorry for any inconvenience this has caused, and look forward to helping you deliver a smile soon!
Sincerely,
Joann
In what world is that good customer service? This representative showed me that you do not abide by your satisfaction guarantee as she did not seem to care at all that I had this embarrassing experience. What is worse is what occurred via facebook I have a snapshot of the convo if you want to take a look I can send it to you once I get your direct e-mail address..
The last thing they told me was that they were going to look into the issue then I get a message the next day at 5pm asking if I still need help... what is wrong with the people you have working for you?? I was a shift supervisor at FromYouFlowers for years and they would NEVER treat an issue like this the way that your agents did. Your guarantee means nothing and I am inclined to write to the BBB regarding this.
Since none of the representatives really care about this embarrassing issue that I've experienced, including Shika the "supervisor" at the phone number for customer service, I decided to take matters into my own hands and ensure my message was given to the upper executives at your company.
Please let me know what you have to say to excuse such behavior from your agents and still not one person has explained to me why you called my boyfriend on this order...
Best,
Alysha
