Ana sent a message to Michael J. Massey – Chief Executive Officer and President of PetSmart, Inc. – Email Address that said:
Hello,
I had an incident at your location in Concord, CA and your claims person has been the worse person dealing with my case. I have not spoken to her yet, she only keeps calling and leaving messages. Is there a way to get in contact w/ her or someone that can actually do something about the incident?
