Carol sent a message to Andrew House President and Group CEO, Sony Computer Entertainment, Inc. – email address that said:
Hello,
I have been trying to lodge a complaint against Sony Playstation for about 6 weeks. I continue to have a unresolved problem that several calls to your call center havent been able to resolve. I have been treated less than favorably and de valued as a long time loyal consumer of PS. Please call me at your earliest convenience.
Thank you,
Carol