Joseph sent a message to Hubert Joly President and CEO, Best Buy – email address that said:
Hello, I recently purchased a floor/opened box model refrigerator from your Westbury, NY store that was in excellent shape and an exceptional deal. This is what I have come to expect from BestBuy and why I continue to shop there. I was a little alarmed when the salespersons stated I should pick the unit up myself rather than have it delivered. When I inquired why they said that a lot of floor models get damaged during delivery because they are not in their original packaging. Unfortunately I don't have the means to transport and deliver a large and heavy appliance like this so had little choice but to ask that they wrap it up well and hope for the best. After all, if this is such a well known ongoing problem, it would follow that it would have been addressed due to complaints and monetary loss. To my surprise, on delivery day the unit arrived damaged to the point the truck driver suggested I decline delivery. There was a big dent in the rear upper corner that I would have been willing to overlook, being it would not be noticeable once installed. But there were 2 gashes through the cooling fins/unit into the back of the refrigerator and a number of dings in the stainless steel front panels. My wife commented it looked like the unit had been rolled over and thrown off the back of the truck. After all the preparation this was a huge disappointment followed by anger when we were unable to get the same refrigerator for the same price. The next salesman was sympathetic to our situation and said he was giving us the best deal he could. But at the end of the day I am out an additional $567.80 for a new unit because of this ongoing delivery problem that continues to go unaddressed. After all this I hope the new refrigerator shows up and is delivered without issue. This has altered my view of BestBuy and am not so sure it will be my first stop when looking to buy electronics and such in the future. I hope you figure out what is going on with this ridiculous delivery system you have. Rather than go into detail of how it operates was explained to me, Ill leave that to you. All the salespersons in that department seem to know about it, yet it continues to go unchecked. You have lost me as a loyal customer and I am sure I am not the first.... or last.
Joseph
