Yin sent a message to Laura J. Alber Director, President, and CEO, Williams-Sonoma – email address that said:
Hello,
I'm a fan of William-Sonoma over the last 2 decades. I purchased thousand dollars worth of products because i love the brand.
I'd like to bring you to the attention that in my recent purchases, I found the quality of the product has been declined. Even the wood specula showed a sign of poor quality. I am not able to attach photos. Please pay attention to your brand and quality of the product.
Thank you for your attention. I'll be happy to send you photos of my recent purchase to show you what i mean.
It's sad to say that I'm no longer happy with the quality of the product.
Regards,
Yin
