Paul sent a message to Jeffrey A. Smisek CEO, United Airlines, Inc. – email address that said:
Hello Jeffrey,
I have an issue with a canceled reservation that the outsourced customer service is unable to help resolve.
I have paid the $75 for the credit back of the miles i used however they can provide no details on how a seat upgrades and priority boarding fees paid can be refunded is it possible someone in the executive office staff can reach out to me for further assistance?
Best
Paul