Douglas sent a message to John B. Koch, Chief Executive Officer and President, PODS Enterprises, Inc. – email address that said:
Hello John,
My name is Doug and I would appreciate your help. I rented two PODS units in August 2016. They were to be relocated at the end of October but there had been some early rain and the driver could not move them. Three other attempts were made but unsuccessful due to wet ground. Two other options were offered for removing the units but PODS reps have failed to return my calls, moved me from one operator to another or put me on hold for hours (no exageration). I finally hired a moving company to empty the units and we moved into a new home on November 7. The owner of the property where the PODS are located has also called your customer service hotline but been promised pickups that never happened. I have no way of contacting the local rep in Milpitas, Califorina and he has failed to call me for many weeks despite a promise that he would do so. I cancelled auto charges to my credit card at the beginning of December. Without an effort on your company's part to resolve this relatively simple issue, I really am at a loss for what to do. Please help resolve this issue.
Thanks,
Douglas
