Nina Fink sent a message to Greg D. Carmichael - Chief Executive Officer of Fifth Third Bancorp - Email Address that said:
Hello Mr. Carmichael. I hope you receive this message. We have been customers of 5/3 since we moved to IN back in Aug. 2005. Today my husband was a victim of the CA fires in Sonoma/Napa while on a business trip and he LOST EVERYTHING that was in his hotel room. He had to literally run out of his hotel room at 3AM CA time only to realize after getting safely outside that his wallet and everything he had with him was back in the hotel room. Let me reiterate, he did not have anything with him - no wallet, no cash, no credit cards, NOTHING. His 5/3 debit card was one of the items that is now melted. The hotel is a total loss and is burned to the ground. I called 5/3 1-800 number and spoke with Alyssa who was very helpful in an extremely stressful situation. She put an order in to have a new debit card sent to Tom via FedEx and told me there would be a $30.00 fee. I asked if the fee could be waived in light of the dire situation. She said she would have to ask her supervisor who said NO! Needless to say I was stunned as was my husband because I conferenced him in on the call. I cannot believe 5/3 is that insensitive and you need the lousy $30 that badly. If you do need the money that badly then I think you all should be ashamed of yourselves at 5/3. I think its insensitive and just wrong. I told Alyssa to go ahead and debit the ridiculous $30 fee from our checking account and I would address the issue later which is what Im doing now. My husband LOST EVERYTHING - and he was actually extremely lucky to get out alive because the hotel fire alarm did not go off. So, if you need the $30 that badly then you can keep it. We are moving to CA as soon as our house sells and I will make sure we dont open an acct with 5/3 out there plus I dont think 5/3 has a footprint in CA. I think your employees need to learn and show compassion and sensitivity like Alyssa portrayed. Her supervisor needs some serious people skills. I was so frustrated and couldnt believe what I was hearing. I hope you have the power to make a positive change within the company you are responsible for. I will take the time out of my busy day to speak with you if you so choose. Thank you. Nina Fink (cell # 812-270-0346)
