Linda sent a message to Brian C. Cornell Chairman of the Board and Chief Executive Officer, Target Corporation that said:
Hello Mr. Cornell, I am a working Grandmother Raising three of my Grandchildren. My Family and I have been shopping at target for many years and I only started using store credit last year for my Grandchildren Christmas extras. On June 9th 2015, I made the small final payment of $27.75. I was assured By the Customer Service at the Longview, Wa. store that my debt was paid and I could ignore any bills for the final payment. Now I am being asked for over $120. for late fees on something I had already taken care of. I was Guaranteed by Customer Service that I did not owe any other amounts and to ignore any further billing. I paid the $27 final payment and I refuse to pay any further amounts added to that because I was Guaranteed that it was taken care of and I could ignore further billing. This unprofessional business practice by The Customer Service Person at the Longview store is going to cost Target several customers and our thousands upon thousands of dollars that now will be spent elsewhere. I only got a credit card there to let my Grandchildren buy gifts for each other. Now, We and by We I mean more then a dozen of my Family and many friends will never shop at Target again.