Gabriella sent a message to Carlos Ghosn President and CEO, Nissan Motor Co., Ltd. – email address that said:
Hello Mr Ghosn,
Apologies for writing a negative letter, but i feel its feedback that may interest you in regards to the Nissan dealership based in sydney Australia.
I have attempted to work through the numerous errors with Nissan to my dissatisfaction. 1. Staff have misplaced my log book and are expecting me to pay $50 for replacement 2. Misplaced my hub cap and advised me that i had lost it... 3 hours later i received a call notifying my it was in the nissan garage. No apology no delivery i had to collect it myself. 3. Handling issues with the car which i have received confirmation from nrma after doing a service with nissan. I spoke to your Customer service department Rebecca, but she did not feel it necessary to attempt to recover, resolve or provide a simple good will gesture being a long time customer. Looking to purchase a new car but Rebecca could not wait to get me off the phone. Sad...