David sent a message to Kelly S. King – Chairman and Chief Executive Officer of BBT Corporation – Email Address that said:
Hello Mr.King
Thank you for taking the time to read my e-mail. I am a current BBT customer and have been very happy with my experiences with BBT until yesterday. I went online to check my balance on my checking account when I noticed 2 fraudulent charges. This is the first time this has ever happen to me. I'm writing you today to share with you my experience with your fraud dept and customer service ........ Total lack of empathy ....... None...., zero....... Zip......... Whether I have 5.00 or 5 mil dollars in an account your bank is responsible for protecting my money, and in the event you fail to do that, BBT should be responsible for getting the members money back, not the member. Not one person I have talked has said.......... I'm sorry Mr.Dilleaher we failed to protect your money, here is what I can do to help you get your money back. Instead I am having to do the work. This experience has left me with a bad taste in my mouth in dealing with the teams involved with handling this problem. Please contact me at your leisure and let me know how we can resolve this problem .
Thanks again for taking the time to read this.
David
