John sent a message to John B. Koch, Chief Executive Officer and President, PODS Enterprises, Inc. – email address that said:
Hello Mr Koch. My name is John. I am sending this e mail to you because I keep getting passed from one sales representative to another with no results and no one returning my messages. I hired pods in October to have a container shipped from Georgia to Oregon. From the very first phone call I was not given the correct information on pricing as well as what zip code the company serviced. The company was able to get the pod to Portland for me, but not to the address I had given to the sales rep. Because of this it has caused my family and ia great deal of stress. Now I am back in Georgia and all I would like is for the container to be returned to the address where it was picked up from, free of charge. The only reason I'm writing you is because I cannot get anybody to return my calls. If you could please help me out, or at least get back to me via e mail or phone it would be greatly appreciated. Thank you. John
