Jen sent a message to Rodney McMullen - Chief Executive Officer of The Kroger Co. email address that said:
Hello Mr McMullen,
This was my real after the contacting via the website and continue to get nowhere ! This comment # was 26415169! Ive tried multiple times already so getting beyond frustrated as I love my local Kroger staff !
No , it wasnt much help as it was an inconvenience!
Also, it was the Friendswood location , 528@Bay Area , Autumn Creek )
Austin at CSR From App said we should and would be compensated as we have both been long term valuable Kroger shoppers .
It seems anytime I have an issue with Kroger and call or contact yall , yall just say thanks and the issues were never really resolved .
Disgruntled customer as of now ,
Maybe my Local H-E-B would be a better choice next time , they are only a few minutes away . I will probably check n them out !
Ive been a loyal customer , spending time and money in Kroger and also doing all surveys I can to offer feedback , and try to win one of the many gift cards offered by completing the survey.
Jen
