Eugenia Rimmer sent a message to Michael OLeary - CEO, Ryanair - Email Address that said:
Hello Mr. OLeary,
I hope you are well. I flew back from Faro, Portugal on Sunday 20/8/2017 at 9am. Flight number FR4087, I would like to praise a member of the flight crew.
Unfortunately I didnt get her name I think she was Portugeuse with brown/fair hair and she had a lovely smile. Anyway I am a very nervous flyer and for the first time I was sitting apart from my family so I was doubly nervous, she was so caring, reassuring and went the extra mile, I didnt see her when we landed so I couldnt thank her properly.
I know you get a lot of criticism but I have flown Ryanair a few times with no complaints, lets be honest if the people who do complain were running the company they would do just the same as you.
Regards
Eugenia Rimmer
