Billy Maggard sent a message to Glenn M. Renwick - Chief Executive Officer and President of Progressive Corporation - Email Address that said:
Hello Mr. Renwick,
My name is Billy Maggard, I am contacting you to let you know that as a loyal customer for more than a decade I have had to choose another insurance company for my insurance needs. In the past in my life your company has been very helpful and understanding in dealing with my insurance coverage needs and difficulties. However as of an issue I discovered today that stems from an account change I made in December I am forced to seek coverage through a competitor. Thank you for your many, many years of business.