Colin King sent a message to Miles D. White Chairman and Chief Executive Officer of Abbott Laboratories Email Address that said:
Hello Mr. White,
Please forgive this email but Ive searched fruitlessly for an email address for Abbott in the U.K. with no joy so Im hoping that you can pass this onto the UK CEO as it pertains to the delivery company Abbott use in Great Britain, DPD. Below is the email Ive just sent to DPD:
Complaint pertaining to parcel number: 04011564646610
Hello Mr. McDonald,
Please forgive me contacting you again but Im still waiting for a written explanation as to the simply appalling customer service given by your company, DPD. At the ripe, old age of 54 your company hold the dubious reputation of giving the worst customer service that Ive EVER received and as a direct result of your companies negligence to carry out the tasks it is assigned I suffered a severe diabetic hypoglycaemic attack. Ive copied below the original email from my girlfriend, Colette Preece, and you can see from this the extent of your companies remiss and negligent behaviour. Ive also carbon copied into this email Freestyle Libre, (the company who make the medical supplies you failed to deliver on time) as I would strongly advice them to seek another delivery company to deal with their parcels! Please find below Colettes email:
Good morning
I was expecting a parcel yesterday, notified to us by email as being delivered on 10/11/17 - it did not arrive.
We were told we would get a message identifying a delivery slot, this did not arrive, so we spent time at 6 different times yesterday trying to get through by phone to DPD to find out what time delivery would be made. We were unable to contact you as an automated message kept saying you were busy.
I finally got through to a person named Owen last night and all he could do was apologise and tell me the parcel would be delivered on Monday 13/11/17.
I told him this was unacceptable as this was urgent medical supplies which were needed immediately. I offered to go to the depot in Oldbury to collect the parcel and was told he didnt know where the parcel was. I told him to pass me to someone who would be able to help and was kept on hold until after the depot has closed. I asked to speak to a manager,, apparently I couldnt be transferred and I would have to wait for a manager call back - what kind of Customer Service is this?
Kyle rang me back, again apologising and telling me that my parcel did not contain medical supplies as it was not labelled from a pharmaceutical company - I told him exactly what was in the package - Freestyle Libra patches for my Type 1 Diabetic partner - these are essential as they allow him to monitor his unstable blood sugars, thereby keeping him safe from hypoglycaemic attacks - these can be used anywhere as opposed to needing to be done in sterile conditions (the old way). As a result of this he had a hypoglycaemic attack last night.
I asked that I be given a time for the delivery today as it is being delivered to my office - I cancelled all of my meetings yesterday to ensure I was here for the delivery - I am a lettings agent and need to be out of the office to be effective - however, Kyle would only tell me delivery would be between 8am - 5pm.
I suggested that he request a specific delivery time as it was your fault that this delivery was not made on the appropriate day, he was condescending and far from helpful, he said we would get an email today between 8-11 to give a 1 hour delivery slot, that does not help me. I asked that he email the depot requesting this and cc me into the message, he declined.
My schedule for today, told to both Owen and Kyle is tight - I have come into the office at 8am today, in case a delivery comes at 8 - needless to say it hasnt.
I am in the office until 9.30, out until 12.30 and finish work at 1 to then drive 50 miles to see my 84 year old mother. It will be after midnight when I get back, thereby leaving another 24 hours without the medical supplies we were promised yesterday.
I would like a full, written explanation (not excuses) of why this parcel was not delivered yesterday, a guaranteed delivery time when this parcel will be delivered today and no more standard "apologies", they are worthless.
I will contact the supplier who uses your services and advise them of the shoddy service you have provided, suggesting they consider another delivery service. If this parcel is not delivered today, I will be contacting the national press to make public the poor delivery service provided,in the run up to Christmas and with so many people relying on deliveries, I am sure you do not want bad press. I am not making threats, I am stating fact as to my intentions.
I await your response with interest, but more importantly, I await a very late delivery.
Regards
Colette Preece
Colin King
