Magdalena Bou Lirola sent a message to Michael OLeary CEO, Ryanair Email Address that said:
Hello, my flight was cancelled ref number was AMHBSL the flight number FR9145 on 10th October. I am trying to get a refund online and it is saying my reservation number does not exist, nobody is available to chat and nobody is answering the phones. I am disabled, and on a wheelchair,I have travelled with Ryanair many times with no problems, The cancellation of my flight was a huge problem for me! I didnt make it to work until the following week, I spent too much money and paid over the odds for an Easyjet flight back on Friday as it was the only one available because I suspect many people were trying to book flights. I wish to ask for a refund of my flight and compensation for the distress and expense that this cost me, as I have tried many times to do since I got back.