Beau sent a message to Andrew House President and Group CEO, Sony Computer Entertainment, Inc. – email address that said:
Hello, my name is Beau. I have been a customer of PlayStation for 20 years, purchasing my first console back in 1996. Since then I have purchased several of all PlayStation generations when they were released. I have also bought and own over 500 different games between the 4 generations, and spent many hours and lots of money on the different titles. I have never had an issue with PlayStation and have always been very satisfied choosing PlayStation over every other console from other makers. Until October of 2015 when I got an indefinite ban for inappropriate online I.D. ( which is the same online username I have had for the past 6+ years} This was no issue I spoke to a representative on the phone and they were able to get me back online, although they had deleted my friends. trophies, etc. Over the past couple of months I have spent more money online for games and add-ons and noticed I am no longer able to earn certain trophies, some which have been earned on my previous account and some that are on brand new games. I contacted customer support on July 17,2016 to see if they could assist me with the trouble after 2 hours of chatting with an employee, they made it to where my games would not load without deleting the application. I asked the employee if deleting the application would remove any of my saved data, she proceeded by having me move all my saved data to the system storage and said " it will not interfere". I continued following her instructions and when I went to access my game my saved data was no longer there. I was then transferred to a supervisor who was rude and unethical. I asked him if there was any way of transferring online data to a different account like they had previously done. He told me there was nothing he could do. When I asked him if there was anybody higher up in the company I could talk to since he was being rude and wasn't using somewhat of correct grammar he said " I can't give you that information is there anything else you need"? I told him I would like to contact his boss about how rude he had been and he proceeded to blame it on how busy he was. All I want to do Is be able to play my games and enjoy my experience as a PlayStation owner, but this issue is ruining my experience. I just want this to be resolved any way possible. Thank you for taking the time to read this email and I hope to hear back soon if there is any way this can be fixed.
