EBONY sent a message to Marcelo Claure- the chief executive officer of Sprint Corporation- email address that said:
Hello,
My name is Ebony Smith and I have been a faithful Sprint customer for 5 years or more. I was glad to say I was a Sprint customer up until now. For over a month, I have been having issues with Sprint and the Note 7 exchange. Nothing I have been told has been consistent. I ordered the Note 7 online on August 18th. I was enjoying the use of it until I received the text on the recall. I returned the phone on 9/8/16 for refund until the replacement came out. Somehow, my old phone was damaged in the process of changing back. Contacted the same store for assistance and was unsuccessful with that. I ended up having to go to a different Sprint store to get my phone fixed. While there I was told my options of getting the Note 7 when it came back out so I took my old phone and placed it on a second line and got the s7 until the Note 7 was restocked, which is what I was told I could do and that if i didn't like the phone, I had 14 days to return it. I called all Sprint stores in between the whole restock process until one of them had the phones in. September 21st I was t9ld to come in the store [299] as they had them in stock. I sat in this store for over 2 hours only to be told that they would not exchange the phone because I didn't have the Note 7 still. Presented all receipts of when I brought the phone back into that store and of any other transactions. The store manager was very rude to me and other customer that was in there waiting as well. I informed her that I never received my refund and she told me that wasnt there problem I would need to contact customer service when they were the ones who I turned my phone in to. She no longer wanted to assist me with my issues. She stated that she had 1 phone left and made another customer leave to deal with me but was not giving me the phone. She also told me that I couldn't return the s7 and the 14 day return rule did not count in this case. I called customer service after that and have spoke with several reps and a few supervisors. They all have said something different but ending with they were going to assist me with my issues. I got one rep who was helping named Jack and then I wasn't able to get back in contact with him. I've called almost everyday and have to tell my issues over and over again to still get no results. I was told not to return the s7 until I received the Note 7. Days later i received a text telling me i have 15 days to return my s7 still without the Note 7. I returned the s7 and now using my s4. I called myself giving it another try with a different phone and ordered the s7 edge since it didn't seem as i would get the Note 7 at this point. My order was to be 24 months installments at $31.25. When I go to checkout the full amount of the phone was withdrawal out of my bank account. I contacted a rep to cancel the order and have money refunded to me. Found out today that money was refunded to my sprint account and not my bank acct. Rep stated that order was canceled and she was putting in a case to have my money refunded. I have bills that will come out and will put me in a bind. Unable to purchase groceries and gas due to this issue. I need some assistance. I can't handle no more with this and Sprint. I dont want to go elsewhere but now I feel like I'm forced to do so. Please advise?
Thanks!
Ebony
