Jack sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. – email address that said:
My name is Jack and I have been a customer of yours for 7 years. I am at AWE this last 3 days with your company! My wife called on Friday to un-bundle the Direct TV. The rep ensured we will be fine and the Direct TV would be un-bundled. Come to find out he cancelled our service. We called on Saturday and spoke with a new rep and they spoke with the escalation department and they would shave 50% off our bill and give a 50 dollar credit and would not be in a contract for the inconvenience. They also stated a service tech would be at our house on Monday to re-establish service. No one showed up at 8 am so we called to see what happened and was told that there would be no one coming out. So I called to speak with a supervisor and was transferred around multiple times. Finally spoke with a supervisor and they stated we were in a contract for the next 12 months. We were not told this on multiple recorded calls. So I advised him we did not want this. he then proceeded to mention that we have 3 options. We cancel promotion and back to original rate, cancel all together or stay with the contract. I advised him we were lied to and we are not going to move forward with being in a contract. He then because very upset and huff and puffing on the call as I was wasting his time. I am sick to see your company treat our family after 7 years like this. I will never use your company ever again and will tell everyone my experience so they choose anyone but your company. I hope this gets to you Glen Post and hope you handle this problem as I am disgusted with your customer service within your company!