JTanoa sent a message to Charles E. Jones Jr. – Chief Executive Officer and President of FirstEnergy Corp. – Email Address that said:
Hello my name is JTanoa and I had a concern about a deposit charge on my Illuminating bill. I call the customer service number and had the pleasure of speaking with a woman name Shelly . She was very rude and insulted me. If someone can please give me a call back to further answer my questions about the charge that I thought she would.
