Lisa sent a message to Gary C. Kelly- chief executive officer and chairman of Southwest Airlines-Email address that said:
Hello my name is Lisa and I live in Ruidoso NM. My girlfriend lives in Johnson City TX. She had to go overseas for her work last year, she ended up having to go to Lagos Nigeria and has been there for the last year. I can't afford to get her home. I was wondering if you could help me out. I hate worrying about her over there. I am needing 10,000 to help her pay some bills, and a airline ticket. I'm not sure if you can do anything to help, but with Christmas around the corner I thought maybe my wish might come true. I am a hard worker and you will get your money back.