lucretia sent a message to Leo P. Denault – Chairman and Chief Executive Officer at Entergy Corporation – Email Address that said:
Hello. My name is lucretia. I live in greenbrier Arkansas and I am a customer of energy. Recently I have had a huge problem with energy. I admit I've been behind on payments alot. I know that's frustrating to a company. I'm a single mom I was working part time and going to school. However, I started working at the hospital this past week, full time so money is coming in a little better. In July I had my bill paid up completely but as soon as it was paid I got another bill right behind it. The bill said the last day to pay would be august 1. With shut off august 2. I was at work when the energy guy came to my house. My mother was at my house watching my son for me. She said when the guy first came up he said they received a call from one of us requesting to shut it off. Which wasn't true. He talked to sombody and then came back and said that we were being shut off for illegal use. "Tampering." Which really aggravates me because we've never touched anything and to be completely honest I don't even know where the stuff is that they turn off and on and even if I did I would have no idea how to turn it on. They said nothing was cut or whatever but they showed it was off and our electricity had never been shut off. We never got a notice to pay or a visit from anybody until this guy. I was completely caught up on my bill and they disconnected my services, canceled my account, and are charging me with tampering. I have went back and forth with SEVERAL employees. My account is still currently disconnected. They said I would have to pay $400 for Tampering charges and $500 deposit plus wait 2 days to come turn it back on. So, my mother offered to open one for me in her name. This was on Wednesday august 3. They said on the phone that they would be at my house on August 5 to turn on my electric, and there would be a tampering charge still but they said they would call me with how much it would be. I waited and nobody called so I called them the following day asking about the charge so I could get it paid and done. They said they couldn't tell me because they were waiting on verification to tell them and they said I would have an answer by Friday for sure because Friday was the last day for them to call me. Friday came, I received no phone call, so I called them again. They still told me the same thing, and that I would STILL have to wait an additional 2 days AFTER verification to turn it on. This has been 4 days now. I have a 4 year old son that I have had to basically move to another house until it gets fixed and trying to find new arrangements for babysitting so I can go to work. I was pushed to my limit today (Friday) when they never called to tell me how much so it could be turned on monday. Now I have to wait until Monday for the answer and still wait 2 days for them to come turn it on after Monday. I finally got sick of this and contacted my lawyer which he believes we have a good case and he will also be contacting channel 7 news in Little Rock about this as well. I was willing to pay the fees for tampering although we never did it so we could get it all fixed but now it has gone too far.
