Patti sent a message to Tony Thomas – President and Chief Executive Officer of Windstream Communications – Email Address that said:
Hello my name is Patti. I would like to tell you how disappointed I am in my internet service lately. At the end of May/ beginning of June, I started having horrible issues with slow internet speeds. I have called Windstream every week. I schedule appointments that are not kept, techs appear on unscheduled dates and I have to wait for well over an hour just to speak to a customer service rep. Our issues never started until our phone service went out and they had to repair the line. They keep telling me it is my inside modem, but they changed the modem and I still get the same service. I am tired of paying for a service that I am not receiving. I have your service in Berea KY and I have to say I am pleased with it. The only response I get from your customer service team about my London KY service is maybe I need to upgrade to 12M service. I ask them why I would want to upgrade when they can't even provide 3 M. They have no answers. Then they say they want to send me a new modem, but in order to do that I have to agree to pay a monthly fee for the modem, which I am unwilling to do because I know this is not the issue. I am so tired of this service. Is there anything you can do for me? If so, I would really appreciate it. I am so discouraged with this service. I have been a Windstream customer since I was 20 years old. I am now 57 years old and until May have been extremely satisfied. I would really appreciate any help you can provide.
