Leanne sent a message to Michael O’Leary – CEO, Ryanair – Email Address that said:
Hello,
Please could you read my email, i have contact your call centre and after being on hold for 10mins and longer i had the phone put down on me 5 times. The customer services repsonses are not answering my emails and thats why im getting a little angry with the sitution. This is a response today to numurous emails which i can forward to you but i keep getting the email address is not respond yet again. I feel that i have not been treated fairly as it was your system that kicked me out and cost me more money. which the CS people dont seem to understand. I would like you have have a quick read below and if you need more info please contact me. This has been going on for weeks now and i only got a response because i went through Martin Lawrence website, the email i sent direct to your company i never got a reply. You should be aware that social media dont have a lot of nice thing to say about ryanair but the issue i have had it seems so have a few others. I tried to give the company a cjance but it has failed me and its 310pounds that i would like back as its lot money. I booked hte flights at the higher price as my friends are on the flight and we are all sharing a villa for new year and wanted to travel together. This is only one of a srting of emails to whcih your customers services have just sent a standard reply even the deputy head of CS and she didnt even sign it which suggests that its just another agent sending them and not her.
Sorry to send this and i dont usually complain but i do feel n this occassion i have been treat unfairly.
I am writing to complain about an issue with Flights - departure UK. I have contacted your customer services team with my complaint, but am dissatisfied with the response I've received so far. This is because:
I did respond straight away to the price but your system kicked me out so therefore not my doing. i am going to take this further because again you have not read my emails. I could not have filled the form in any quicker than i did and for the flights to still be advertised hours after at the lower price has pissed me off even more. I think that Ryan air a faceless company and i will not be letting this matter go. Its go beyonfd just the money now, as not once i believe have my emails been read properly as i did book the flights straight away at the lower price but your system failed not me. I was not asking for a refund becuase the flights are cheaper now i want the flights at the price that i put them in my basket for. I am now not angry but really pissed off and i dont like to swear but i think you are not even given my case a once over. I think these are just stand letters to fob people off with. The fact you are not even asking for my screen shot of the pricing proves you just dont care as im just another nuber to your company. I have been reading feedback on social media which has been very negative but i wished to ignore that as i think every company should get a fair chance but i wished i had listened to the comments being made as this issue has taken the fun out of my holiday and dread flying with you guys as if there is a problem when away you are not around to help as no numbers or emails that works.
I will be taking this further but for now i would like someone in management to respond to this not just a yet again faceless email.
As I am sure you understand, the situation as it stands is very frustrating and I would be really grateful if we could move forwards towards a solution.
