Kaustubh sent a message to Matthew S. Levatich – President and Chief Executive Officer of Harley-Davidson, Inc. – Email Address that said:
Hello Sir - I am reaching out to you as I am facing an issue related to Harley parts I ordered online from the official Harley website.
I had ordered a side mounted number plate for $209 and it was a gift for my friend in Columbus, Ohio. However, the orders team got it wrong and 6-7 days after placing the order I get an email saying "Return Initiated" and then after a few confusing emails exchanged with the call center representative (Rocky), I get another email saying, "Return Completed". I have not had such an experience online till date on any website and the sheer lack of accurate responses has put me in a fix.
I hereby request your guidance and intervention to help me resolve this issue at the earliest.