Grant sent a message to Hubert Joly President and CEO, Best Buy – email address that said:
Hello sir I recently purchased a new laptop for my son he is 11 today the HP Star Wars special edition laptop. I am a long time Best Buy customer and have purchased all of our computers their. I was told that if I wanted to add this new machine to my geek squad tech support account I would have to pay and open another account i have added and or replaced systems before so why such a problem now . Please check your partnership with geek squad they should help you gain customers not lose them . If this is a new policy it should be reversed it discourages upgrading and spending money. I can be reached at Grant
