Kayla sent a message to William T. Dillard II Chairman and Chief Executive Officer of Dillardâs Inc. Email Address that said:
My name is Kayla and I wanted to take the time to write to you and let you know about the amazing customer service that I received from one of your employees, Mary Lee, at the YUMA Arizona store. I generally hate clothes shopping because I don't like the way I look or feel in anything. Mary made it easy for me and found me clothes I was comfortable in and will feel more confident in. She found me pants, shirts, and even some fancy boots. I now have something dressy to wear to my mother in law's memorial service on Saturday. I just wanted you to know what amazing help you have here in Yuma AZ, and I will return to shop there for clothes whenever Mary is working. She saved me a two hour round trip drive to a larger retail market also! Please let Mary know she is appreciated!